• 1. How do I book Le Petit Charme?
• 2. How do I pay?
• 3. Which payments are available?
• 4. How is the security deposit refundable?
• 5. How long can we stay?
• 6. Can we extend our stay?
• 7. When can we arrive?
• 8. What about the arrival and the departure from the airport?
• 9. What about the check-in?
• 10. What about the departure and the check-out?
• 11. What are the conditions for canceling?
• 12. Can I get a refund if I have to cut my stay short?
• 13. What kind of service charges are to be paid?
• 14. Can we use the telephone?
• 15. Is there an Internet connection?
• 16. Are pets allowed?
• 17. Do we need to bring linens and towels?
• 18. Is the cottage clean?
• 19. Is there a laundry service?
• 20. What if there are any problems with the cottage during my stay?
• 21. Do you have testimonials from other guests?

Q1. How do I book Le Petit Charme?

A.  LPC rents for a minimum three (3) days. If you want to stay less than three (3) days, you’ll pay the same amount as if you stay the longer time. There’s no maximum stay. You can rent LPC as long as you want. (Please inquire about our monthly rate.) To make a reservation, just email info@charmingfrenchcottage.com for availability.

Q2. How do I pay?

A.   We require a deposit of 50% of the total rental price for the booking. You should send us the balance of the total rental price and security deposit refundable at least four weeks before your arrival. To know the amount of the security deposit that is refundable, please go to FAQ No. 5.

Q3. Which payments are available?

• Bank transfer
• Check
• PayPal

Warning: if you choose a bank transfer payment, you will pay bank fees if you choose PayPal, there is a 2% charge.

Q4. How is the security deposit refundable?

A.   The contract includes the payment of a security deposit by the renter. Security deposit shall be refunded, minus any amount withheld to cover repairs to premises and/or theft. A deduction will be made, if needed, for additional cleaning beyond the normal amount. Restitution of moneys due may take place during the month of departure or, at the latest, two months after tenant's departure according to the French executive order of 8 January 1993. Whatever the payment you choose, the security deposit is refunded by cheque.

Q5. How long can we stay?

A.   There’s no maximum stay. You can rent the cottage as long as you want. For over one week, we will calculate the proportional share of the price based on nights. The third and the fourth weeks are with a 50% discount price. So if you stay one month you will pay the price of three weeks.

Q6. Can we extend our stay?

A.  An extension can be made. Your extension is guaranteed if you 1) ask for it before or during your stay, 2) if the cottage is available after your theoretical departure, and 3) if you pay the additional rental fees before the extension begins.

Q7. When can we arrive?

A.  You’re free to choose your date of arrival and you can arrive any day of the week. You should notify us at least one week in advance of the day and precise time of arrival.

Q8. What about the arrival and the departure from the airport?

A.  We can recommend shuttle services to and from the airport but making the reservation is your responsibility.

Q9. What about the check-in?

A.  If there is a departure from the cottage the day of your arrival, you will be able to leave your luggage in the cottage from 10 a.m. but arrival in the cottage starts from 3 p.m. (after the cleaning is done). Early check-in is possible if the cottage is ready.

For arrivals, Monday through Friday and from 9 a.m. to 8 p.m. our manager will meet you at the cottage with the keys. For week-end arrivals (Saturday and Sunday) and bank days holidays (January 1st, May 1st, May 8th, July 14th, August 15th, November 1st, November 11th, December 25th), make sure to pay the full cost of the stay at least fifteen days before the arrival, the keys will be at your disposal in a safe spot that we will inform you of once your final payment is processed.

Q10. What about the departure and the check-out?

A.  The check-out time is at or before 11 am. Premises must be vacated on the date and at the time stated in the contract. For all departures, you’ll be told where to leave the keys. If our manager observes damage or theft after your departure, we’ll inform you and we’ll deduct the amount from the security deposit.

Q11. What are the conditions for cancelling?

A.   In case of cancellation, guests forfeit the initial deposit. Guests can exercise a one-time rebooking option, which allows them to credit forfeited fees (minus the initial deposit) towards another stay within six months of the original date of arrival. For example, if guests have booked, paid for in full for a week’s stay starting June 1, 2007 at a fee of 1000 euros, and they cancel, a 500 euros credit will be applied towards a rental of LPC before Dec. 1, 2007.

Q12. Can I get a refund if I have to cut my stay short?

A.   No such refunds are available.

Q13. What kind of service charges are to be paid?

A.  There are no service or hidden charges. The only charges renters beyond the initial rental fees are for damage, theft or additional cleaning. Renters will be notified of such charges and deductions will be made from the renters’ security deposit. If additional cleaning is required, renters will be billed at 15 euros or $20 an hour.

Q14. Can we use the telephone?

A.   Yes. All local calls within France are included in the rental rate. Calls outside the free calling zones will be deducted from guest's security deposit.

Q15. Is there an Internet connection?

A.   Yes. A computer with unlimited internet access is available for your use. Please notify us if you are brining your own laptop so we can supply you with the access codes.

Q16. Are pets allowed?

A.  We are sorry but pets are not allowed in the cottage under any circumstances.

Q17. Do we need to bring linens and towels?

A.  No. We furnish a generous supply of clean luxury linens and towels.

Q18. Is the cottage clean?

A.  The cottage is cleaned before your arrival. During your stay, we ask you to maintain in the same state you found it.

Q19. Is there a laundry service?

A.  No. For those staying more than 7 days, there is a washer and dryer for your convenience.

Q20. What if there are any problems with the cottage during my stay?

A.  You will receive telephone numbers, the home and cell phone numbers of our Languedoc-based penthouse manager, who is available 7/24 to address any problems.

Q21.Do you have testimonials from other guests?

A.  Yes, but they are limited. LPC is a newly renovated (December 2006) private residence that has just been listed for rent. To see more guests comments from another property owned and operated by the proprietor of LPR, please see www.winecountryescape.com LPR guests can expect the same quality accommodations and service.